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SHIPPING & DELIVERY POLICY FOR OLYMPUS FUSION

 

Last Updated: August 13, 2026

CURRENTLY DELIVERING TO UK ONLY, STATEMENT "4" IS NOT YET RELEVANT UNTIL WORLDWIDE SHIPPING BEGINS 

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At Olympus Fusion, we are committed to providing fast, reliable, and transparent global delivery. This Shipping & Delivery Policy outlines our processing schedules, shipping methods, transit estimates, customs duties, and claims protocols.

 

1. Order Processing & Fulfillment Timelines

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  • Standard Processing: All orders are processed and prepared for shipment within 1 to 2 business days (Monday through Friday, excluding national holidays).

  • Order Cut-Off: Orders placed before 14:00 GMT will begin processing on the same business day. Orders placed after 14:00 GMT or during weekends/holidays will be processed on the following business day.

  • Verification Delays: Orders requiring extra address validation or security/anti-fraud screening may experience a slight delay of up to 24 hours.

 

2. Shipping Rates & Delivery Estimates

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Shipping costs are calculated dynamically at checkout based on package weight, volume, and destination address. We partner with reliable global carriers (e.g., DHL, FedEx, UPS, local post) to ensure smooth transit.

Destination Region Shipping Tier Estimated Delivery Time Shipping Cost

Domestic / Regional

 

UK Services

 

Royal Mail

2-3 Business Days £3.65 (Free for orders over £40)

 

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3. Order Tracking & Dispatch

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  • Tracking Link: As soon as your shipment leaves our distribution center, an automated Shipment Confirmation Email containing your tracking number and carrier web link will be sent to the email provided during checkout.

  • Tracking Activation: Please allow 24 to 48 hours for tracking milestones to populate on the carrier's portal after receiving your dispatch notification.

 

4. International Customs, Taxes, and Duties

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Because Olympus Fusion ships to customers worldwide, international orders may be subject to customs controls, import duties, tariffs, and taxes (including VAT or GST) upon arrival in the destination country.

  • Delivered Duty Unpaid (DDU): Unless customs/taxes are explicitly collected and itemized during checkout, all import duties and local clearance fees are the sole responsibility of the customer.

  • Customs Delays: Olympus Fusion is not responsible for transit delays caused by local customs inspections or clearance backlogs.

  • Refused Customs: If a customer refuses to pay customs charges, resulting in the order being returned to us, any return freight charges and administrative fees will be deducted from any potential refund.

 

5. Address Accuracy & Delivery Issues

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  • Incorrect Addresses: Customers are responsible for providing complete and accurate shipping information. Address changes requested after dispatch cannot be guaranteed and may incur carrier diversion fees.

  • Undeliverable Shipments: If a parcel is returned to our warehouse as "Undeliverable" or "Refused", re-shipping costs will apply.

  • Damaged Shipments: Please inspect your package upon receipt. If items arrive damaged, contact support within 48 hours of delivery with photos of the damaged items and shipping packaging.

  • Lost or Missing Packages: If your tracking status displays "Delivered" but you have not received your parcel, please verify with family members, building management, or adjacent neighbors. Claims for unreceived packages marked as delivered must be submitted within 14 days of the marked delivery date.

 

6. Contact Us

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For questions regarding shipping options, existing order tracking, or international logistics, please reach out to our fulfillment team:

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